The prepaid SIM cannot be exchanged or returned once it is activated.
The prepaid SIM must be activated prior to the expiry date stated on is cover. CUHK will not be responsible for any damage and will not provide any repair and/or maintenance services to the prepaid SIM.
Cellular Data Service
· The minimum charging unit is 1 KByte. Usage under 1 KByte will be rounded up to nearest 1 KByte.
· Charges for data service are calculated on a monthly basis and according to the accumulated MByte per month on 1 MByte increments at the end of each month.
· The cut-off time of usage is 23:59 Hong Kong time on the last calendar day of each month. Any usage of less than one month will be counted as one month.
· The prepaid SIM data service does not support video calls, BlackBerry and Multimedia Messages (MMS).
· The actual data transmission speed of the prepaid SIM mobile data service shall be subject to the prevailing network condition, hardware, software and other factors, and thus may show performance variation as a result.
· Data Roaming Service is currently available for use in designated destinations and will be extended for use in more destinations in the near future. To protect your interests and to avoid unnecessary Data Roaming charges, you are reminded to check for the update of applicable destinations for Data Roaming Service by browsing our website or calling our Customer Service Hotline: 2122 1188 before you travel abroad.
The prepaid SIM service will be suspended/terminated under the following circumstances.
Suspension of service - the prepaid SIM services will be suspended upon any one of the following situations:
(a) The remaining balance of the prepaid SIM is insufficient pay for 1 minute airtime or 1 MByte data usage.
(b) The Account Effective Period has expired. Termination - the prepaid SIM will be terminated, remaining balance will be forfeited and the phone numbers could not be ported out upon any one of the following situations:
(a) The prepaid SIM has been suspended for more than 30 days for whatever reason.
(b) The prepaid SIM has not been activated before the expiry date of the activation period. (DDMMYYYY)
(c) The prepaid SIM has been terminated for any reason.
CUHK may and shall restrict, suspend, terminate or cancel the prepaid SIM service at any time without prior notice in any of the following circumstances:
(a) The relevant service violate the relevant laws, rules or regulations;
(b) For updating, maintaining, upgrading or repairing the network under emergency situation;
(c) For termination of services provided by third party provider leading to CUHK's non-provision of services.
(d) CUHK's non-provision of services due to Force Majeure Events, Force Majeure Events include, but are not limited to unpredictable, unforeseeable, events that are irresistible or uncontrollable by CUHK, such as earthquake, storm, industrial dispute, government authorities behavior or change in policies etc.
CUHK will not refund or transfer any account value of a prepaid SIM in any of the following circumstances:
(a) The prepaid SIM has been terminated according to Clause 4 above;
(b) The prepaid SIM services are affected, suspended or terminated according to Clause 5 above;
(c) The prepaid SIM has been terminated according to Clause 11 below;
(d) CUHK's non-provision of services due to Force Majeure Events, Force Majeure Events include, but are not;
(e) User has by his/her own mistaken failed to recharge value to his/her prepaid SIM;
(f ) Any improper and unauthorized use of the account value of the prepaid SIM.
The phone number of the prepaid SIM is randomly assigned. Users cannot choose, withdraw or request to the change the assigned mobile number. Upon prepaid SIM termination, users cannot retain or continue to use the assigned mobile number.
All call connection records are calculated based on CUHK system in Hong Kong. In case of any disputes, the record of CUHK system shall prevail.
Users agree and acknowledge to receive all electronic messages of any format and nature (including but not limiting to text, voice, sound, image or video message and messages combing text, voice, sound, images or video) and voice mails of any format or nature (including but not limiting to promotional or commercial nature) sent by CUK during the period when the prepaid SIM is in use.
CUHK reserves its right to unilaterally revise charges for the prepaid SIM. Announcement will be made in CUHK's website without prior notice. Charges increase revision will come into effect in 30 days after announcement made on the CUHK's website. Charges decrease revision will come into effect immediately. Users have to visit CUHK's website for enquiry about charges revision.
CUHK reserves the right to unilaterally revise the prepaid SIM user guide at any time. The revised terms and conditions will come into effect concurrently without further notice. Users have to visit the CUHK's website for updated user guide.
If CUHK has reason to believe that prepaid SIM has been or has possibly been used for fraudulent or any illegal activities violating any Hong Kong or applicable laws and regulations, or has been used improperly, CUHK has the right to terminate the prepaid SIM service without prior notice. No refund or transfer of the account value will be made.
The terms and conditions herein shall supersede all the statements and promises made verbally or in writing by any staff or authorized agents of CUHK.
CUHK has the right to transfer and/or assign any or all the rights and obligations of the prepaid SIM service to any parties.
Any terms and conditions herein found to be illegal, invalid and unenforceable shall be automatically severed and deleted. The terms and conditions shall be interpreted according to the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
CUHK reserves the right by sending SMS or by announcing in www.cugstore.com to inform the customers agree and accept that these means of notification are formal and valid notice to them.